The assistance package
Clear and without surprises.
What's included :
- Technician's on-site travel
- Complete diagnostics
- Labor (up to 30 minutes)
- Personalized advice
What's not included :
- Spare parts
- Additional labor
- Full service or cleaning
Our package guarantees you quality intervention, wherever you are.
Your questions, our answers.
Yes, the service package price is fixed. It covers the technician's travel time, a diagnostic of your bike's technical needs, and up to 30 minutes of on-site service. This is our commitment to total transparency from the start.
Parts required for repairs and any labor beyond the 30-minute timeframe are charged extra. Rest assured: our technician will always provide you with a clear and detailed quote on-site before incurring these additional expenses. No surprises!
Yes, you can cancel or change your appointment. We simply ask that you give us at least 24 hours' notice to allow us time to rearrange our technicians' schedules.
Most routine repairs (brake adjustments, flat tires, derailleur changes) are completed in less than 30 minutes. For more complex repairs, the technician will provide you with an estimate of the additional time and associated costs.