Nuuuuut Privacy Policy

1. Collection and Use of Your Personal Data

We collect various categories of personal data, depending on your interaction with our services:

• Identification and Contact Data: Your first name, last name, postal address, email address, and phone number. This data is essential for creating your account, contacting you, and managing your service appointments.
• Order Data: Details of products and services ordered, quantity, price, order date, and service address. This data is used to process your service request and for billing purposes.
• Payment Data: Your credit card information (card number, expiration date, CVV) is processed by our secure payment provider Stripe. We do not store this sensitive data on our servers.
• Connection and Navigation Data (including via cookies): Your IP address, browser type, operating system, pages visited, as well as connection dates and times. This data is collected using cookies and similar technologies (see "Use of Cookies" section) to enhance your experience.

2. Purposes of Data Processing

We use your personal data for the following reasons:

• Order and Service Management: To process your service request, schedule technician appointments, manage billing and payments (including fraud detection by Stripe), and ensure follow-up of your service.
• Communication with You: To inform you about the status of your service appointment, answer your questions, and provide customer support.
• Service and User Experience Improvement: To analyze navigation and usage data (via Google Analytics) to optimize website and app functionalities, measure the performance of our marketing campaigns, and continuously improve the quality of our services.
• Marketing Operations: To send you promotional offers via email or SMS (with your consent), and to present personalized advertisements based on your preferences and interactions with Nuuuuuut.

3. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Performance of a Contract: Processing your data is necessary to execute the service contract you enter into with Nuuuuuut (e.g., managing your order and service appointment).
• Your Consent: We process some of your data with your explicit consent, particularly for sending promotional offers or using certain cookies. You can withdraw your consent at any time.
• Legitimate Interest: We process certain data for our legitimate interest in improving our services, securing our operations (e.g., fraud detection by Stripe), and analyzing our business performance (e.g., Google Analytics), always respecting your rights and freedoms.

4. Recipients of Your Personal Data

Your personal data may be shared with the following categories of recipients:

• Service Providers: We engage third-party companies to help us provide our services. This includes:
  • Stripe: For secure processing of your payments and fraud prevention.
  • Google Analytics: For analyzing website and app usage (data is anonymized).
  • Other technical providers (hosting, content management system), customer support, or marketing providers.
• Public Authorities: We may be required to disclose your personal data to competent authorities upon request, as part of investigations or legal proceedings.
• Nuuuuut Technicians: Information necessary for the service appointment (name, address, service type, time slot, phone number) is shared with the technician assigned to your request.

5. Use of Cookies and Similar Technologies

Our website and app use cookies and similar technologies (hereinafter "cookies") for various reasons. A cookie is a small text file stored on your device (computer, smartphone, tablet) when you visit our site or use our app.

We use the following types of cookies:

• Essential Cookies (functional):
  • CMS Session Cookies: Essential for the proper functioning of your experience. They allow us to manage your login, maintain your user session, and ensure basic site functionalities. They are temporary and disappear when you close your browser.
  • Security Cookies (Stripe): Used by our partner Stripe to detect and prevent fraud during online credit card transactions. These cookies are vital for the security of your payments.
  Legal basis: Our legitimate interest in ensuring the proper functioning and security of our services.
• Performance and Analytics Cookies (Google Analytics):
  • These cookies collect anonymized information about how you use our site and app (e.g., pages visited, time spent). They help us measure the effectiveness of our advertising campaigns (including Google Ads) and analyze the performance of our services to improve them. The data collected is anonymous and does not directly identify you.
  Legal basis: Your consent. Upon your first visit, a consent banner will inform you about the use of cookies and allow you to manage your preferences. You can change this consent at any time via your browser settings or the cookie preferences on our website.

Your Control over Cookies:
Upon your first interaction with our site or app, a consent banner will inform you about the use of cookies. You can choose to accept all cookies, refuse non-essential ones, or manage your preferences. For more details on managing your cookies, please consult your browser settings or the dedicated section on our website.

6. Data Retention Period

Your personal data is retained for the period necessary to fulfill the purposes for which it was collected:

• Order Data: 10 years for accounting and tax purposes.
• Connection and Navigation Data: 12 months.
• Commercial Prospecting Data: 3 years from your last contact with Nuuuuuut.

7. Your Rights

In accordance with personal data protection regulations, you have the following rights, which you can exercise by contacting us:

• Right of Access: To access your personal data and receive information about its processing.
• Right to Rectification: To correct your personal data if it is inaccurate or incomplete.
• Right to Erasure ("Right to be Forgotten"): To request the deletion of your personal data in certain cases.
• Right to Restriction of Processing: To request the suspension of the processing of your personal data in certain cases.
• Right to Object: To object to the processing of your personal data for reasons related to your particular situation.
• Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

To exercise these rights, you can contact us by email at super@nuuuuuut.com or by postal mail at the following address:

8. Complaint to the CNIL

If you believe your rights have not been respected, you can file a complaint with the French National Commission for Informatics and Liberties (CNIL).