The confidentiality of your data is a top priority for us. We want to inform you about how we process your information. Since June 17, 2025, we have simplified our approach: we no longer use any tracking, analysis, or advertising cookies. Your browsing on our website and use of our application therefore takes place without tracking for these purposes. We only use cookies strictly necessary for the proper technical functioning of our services, such as managing your login session or preferences, thus ensuring a smooth and secure experience. These technical cookies do not collect any personal data to profile or track you.

When you use our services, particularly to book assistance, place an order, or for any interaction via our forms, we are required to collect certain information. This is data that you provide to us directly: your first and last name, email address, telephone number, and details relating to your reservations or support requests. This information is essential for the performance of the service contract we have with you, i.e., to process your reservations and orders, follow up on your requests, manage your account, and provide you with the necessary assistance, for example, in the event of a problem with your bicycle. We also process this data for legal reasons (such as billing) and to constantly improve the security and quality of our services, which constitutes our legitimate interest.

Your data is only shared with third parties strictly necessary for the proper functioning of our services. This includes, for example, our payment service providers to validate your transactions, our hosting provider who ensures the availability of our platform, or the partner bicycle technicians with whom we connect you. We ensure that all our partners adhere to strict security and confidentiality standards. Your information is never sold, rented, or exchanged for commercial purposes. It is kept for the period strictly necessary to fulfill the purposes for which it was collected, and in accordance with legal obligations. For example, your booking data is retained for the legal period for tax purposes.

In accordance with applicable regulations, you have several rights regarding your personal data. You can request access to the information we hold about you at any time, rectify it if it is inaccurate, or request its deletion if it is no longer necessary. You also have the right to limit or object to certain processing, as well as the right to data portability. To exercise any of these rights or for any questions regarding our privacy policy, simply contact us at the following email address: super@nuuuuuut.com. We will do our best to respond to your request as quickly as possible.